Privacy Policy

Effective Date: March 15, 2026

BY USING THIS WEBSITE OR OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

If you are experiencing a life-threatening emergency, call 911 or the Suicide & Crisis Lifeline at 988.

Overview

This Privacy Policy describes how Alorah Wellness (“we,” “us,” or “our”) collects, uses, and protects your personal and health information when you use our website and telehealth services.

We are committed to protecting your privacy and maintaining the confidentiality of your information in accordance with applicable laws.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, date of birth, contact details, and identification information
  • Health Information: Medical history, symptoms, medications, and treatment details
  • Payment Information: Billing details and transaction data
  • Technical Information: IP address, browser type, device information, and website usage data
  • Communication Data: Messages, emails, and interactions with our platform or support team

How We Use Your Information

Your information may be used for the following purposes:

  • Providing telehealth services and medical care
  • Communicating with you about your treatment and services
  • Processing payments and managing billing
  • Coordinating care with healthcare providers and pharmacies
  • Improving our services and user experience
  • Complying with legal and regulatory requirements

How We Share Your Information

We may share your information in the following circumstances:

  • Healthcare Providers: To deliver care and treatment
  • Pharmacy Partners: To fulfill prescriptions
  • Service Providers: For payment processing, hosting, and technical support
  • Legal Requirements: When required by law, regulation, or legal process

We do not sell your personal or health information.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

However, no system can be guaranteed to be completely secure, and you acknowledge that there are inherent risks in electronic communications.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your information
  • Request corrections to inaccurate information
  • Request deletion of your information where applicable
  • Withdraw consent for certain uses of your data

To exercise your rights, please contact us using the information below.

Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website functionality and analyze usage.

You can adjust your browser settings to manage or disable cookies, though this may affect site performance.

Third-Party Services

Our website and services may include links to third-party platforms or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their policies before providing any information.

Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, and maintain records as required by law.

Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

info@alorahwellness.com